Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Good shall be returned at the customers cost.

Returns
Haverhill Paint Supplies LTD
Unit 11 Moonhall Business Park
Helions Bumpstead Road
Haverhill
CB9 7AA

Please ensure your FULL NAME and ORDER ID are included within the parcel. Once parcel has been received, they will be inspected to ensure they are in stock condition and the applicable refund will be processed. Please send any items back in their original packaging.

If you have any questions, please email info@haverhillpaintsupplies.co.uk

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@haverhillpaintsupplies.co.uk.